Returns and Refunds Policy
If you would like to return your plants, even though they are as described and not damaged or destroyed, then you are welcome to do so. Please return them to us in good condition within 14 days, and we will refund your payment, less the cost of sending the plants to you.
If the plants are not as described or have been destroyed or damaged in transit, then please notify us within 14 days by email, or telephone to 01502 578598, or by post to Boxtrees Nursery Ltd, Reydon Grange, Mardle Road, Wangford, Beccles NR34 8AU. We will then either replace the plants, subject to availability, or issue a full or partial refund, according to the circumstances and your preferred solution.